Privacy policy
At SAONARA (owned by SAONARA BRAND, S.L., hereinafter “the Company”), we respect and protect the privacy of our customers and visitors. This Privacy Policy describes how we collect, use, and protect your personal information when you access our website https://saonarabrand.com, make a purchase, or interact with us.
1. Data Controller
The data controller is SAONARA BRAND, S.L., with registered address at C/ ARTURO SORIA, Nº333, 28033, MADRID (MADRID), Spain, and tax ID number (CIF) B04993903.
You can contact us at: info@saonarabrand.com
2. Data We Collect
We collect different types of information:
- Identification data: first name, last name, address, email address, phone number.
- Payment and billing data: payment method, shipping and billing address.
- Browsing data: IP address, device, cookies, and website behavior.
- Marketing preferences: newsletter subscriptions, promotional communications, and SMS.
3. Purpose of Processing
We use your data to:
- Manage your orders and payments.
- Provide personalized customer support.
- Send you communications about products, news, and promotions (if you have given consent).
- Improve your browsing experience through website analytics.
- Comply with our legal and tax obligations.
4. Legal Basis
The processing of your data is based on:
- The performance of a sales contract.
- Your consent for marketing communications.
- Our legitimate interest in improving our services.
- Compliance with legal obligations.
5. Data Retention
We will retain your data for as long as the commercial relationship is maintained or until you request its deletion. Certain information may be retained in a blocked state for the periods required by tax or commercial regulations.
6. Communications
SMS
If you provide your phone number and agree to receive communications, we may send you text messages regarding launches, promotions, and updates related to SAONARA.
You may unsubscribe at any time by following the instructions included in each SMS or by contacting us at info@saonarabrand.com.
7. Data Sharing
We do not sell your data to third parties. We only share information with:
- Courier and logistics companies for order delivery.
- Payment service providers.
- Technology platforms (hosting, email marketing, web analytics) with which we have confidentiality agreements and GDPR compliance.
Klarna Payments
In order to offer you Klarna’s payment methods, we may share your personal data (such as contact details and order information) with Klarna at checkout, so that Klarna can assess your eligibility and tailor its payment options to your profile.
Your personal data will be processed in accordance with Klarna’s Privacy Policy: https://www.klarna.com/es/privacidad/
8. User Rights
You have the right to:
- Access your personal data.
- Rectify inaccurate data.
- Request deletion of your data.
- Restrict or object to processing.
- Request data portability.
You can exercise your rights by contacting us at info@saonarabrand.com, indicating “Data Protection” in the subject line.
9. Information Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration.
10. Cookies
Our website uses cookies to improve your browsing experience. Please refer to our Cookie Policy for more information.
11. Changes
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with the corresponding update date.